Frequently Asked Questions
Yes. All watches displayed are currently available and ready to ship.
You can place an order for any watch shown on our website right away. The checkout process is simple and takes only a few minutes. Once the payment is confirmed, you will receive an instant confirmation by email.
If you are purchasing a high value item or have a special request, our support team can assist you personally through every step.
We sell authentic watches sourced from authorized suppliers. Each watch is inspected before shipping to verify authenticity.
We verify:
- Watch condition and components
- Movement functionality
- Serial numbers where applicable
- Included documentation and packaging
- Overall quality standards
Yes. Watches include any original manufacturer documentation, warranty cards, and certificates that come with the product.
Yes, new customers receive 5% off their first order with the promo code watch
How to use the promo code
Add your selected watches to the cart
Go to checkout
Enter watch in the Promo Code field
Click Apply and the total will be reduced automatically
What products are included
The discount applies to all items in your first order without any restrictions.
We provide worldwide delivery to almost every country and region. Our international partners ensure safe and reliable shipping of every watch directly to your door.
All custom duties, taxes, and import fees are already included in the price shown on the website. You will not need to pay anything extra upon delivery.
Our orders are fulfilled from secure distribution centers located in Poland and Europe.
Each purchase is shipped from the facility nearest to the customer to reduce transit time and provide the best delivery experience.
This global network allows us to serve clients efficiently, no matter where they live.
The average delivery time is between 7 and 20 days, which includes two stages:
Order processing - from 2 to 7 days for authentication, quality control, and careful packaging.
International delivery - from 5 to 13 days, depending on the destination and local customs.
We always aim to deliver as quickly as possible while maintaining strict quality checks before dispatch.
We use trusted international carriers:
DHL Express - fast European and international delivery
UPS - reliable tracking across Europe and worldwide
FedEx - secure international shipping
InPost - efficient delivery within Poland and EU
Poczta Polska - Polish postal service for domestic orders
Local carriers - for final delivery in destination countries
You'll receive tracking information with your specific carrier once your order ships.
We accept a wide range of payment options for your convenience, including:
Major credit cards such as Visa, Mastercard, American Express, and Discover
Digital wallets such as Apple Pay and Google Pay
All payments are processed through secure and encrypted gateways to keep your information fully protected.
Yes, they are completely safe. Our website uses advanced SSL encryption and follows the highest international security standards.
We never keep full payment information on our servers, and every transaction goes through a protected gateway with real time fraud checks to ensure your data stays private.
Absolutely. You have 14 days from the date of delivery to return your watch for a full refund.
As long as the timepiece has not been worn and remains in perfect condition, you can return it easily without any extra explanation or formality.
For your return to be approved, the watch must:
Remain completely unworn and free of scratches or wear marks
Be packed in the original box with all included accessories
Contain all certificates, manuals, and warranty papers
Keep any protective films or stickers that came with the watch
Once we receive your return, our team processes it within 48 hours.
After approval, the refund is released to your original payment method and usually appears within five to seven business days, depending on your bank or card provider.
As soon as your purchase is shipped, you will receive an email with full tracking details.
You can also sign in to your account on our website to view the latest shipping updates, or contact our support team for real time information about your delivery status.
We continue to support you long after the sale is complete.
Our customer care team is always ready to assist with:
Operating instructions and usage tips
Recommendations for proper care and maintenance
Scheduling service or warranty support
Technical questions and troubleshooting
General advice about watch movements and functionality
You can reach out to us anytime. We are here to make sure your experience remains smooth and enjoyable.
Yes, our live chat is available directly on the website during business hours.
It connects you instantly with one of our specialists who can answer questions, help with orders, or solve any issue on the spot.
You can complete your order as a guest if you prefer, but creating an account offers several advantages.
Registered customers can track their purchases, view order history, register warranties, and receive early access to special promotions and offers.
You can cancel or change your order within 24 hours by contacting us. After 24 hours, modifications depend on whether your order has already been prepared for shipping.